Please contact support at 512-808-0407 or Email Sales@OdonateAlexander.com for further information. A discount will be given if you pay via Venmo.
Email Sales@OdonateAlexander.com. We will respond in 1-2 business days and give you detailed directions on how to return your item.
Please allow 5-7 business days from when the item is delivered for your returned order to be processed. You will be notified via Email at the Email address listed on your account when your order was placed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-5 business days.)
We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 4-6 weeks to process. Original shipping charges are nonrefundable.
Order will be shipped via USPS, UPS, or FedEx.
You will receive an Email with tracking information once your item ships, within 1-2 business days after completing purchase.
Please call the contact number 512-808-0407 or Email Sales@OdonateAlexander.com and we will answer any questions you may have. We will answer any questions within 1-2 business days.